Our innovation management and social-CRM platform allows you to manage the relationships you have with your customers, using a combination of people, processes and technology to learn more about your customers (internal or external) and their behaviour so you have the skills to develop stronger, lasting relationships which will benefit both you and your customers.
The platform consists of eight major components:
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Enhance your innovation management processes by utilizing the power of social media and academically supported tools & algorithms of COMSEPT.
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Build, manage and interact with your community to better observe, understand, reach and stimulate customers within or beyond your target market by using the unique tools of COMSEPT.
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Invite your employees, partners, consumers or the public to contribute to your business for
Research & Development, Product Innovation, Brand Collaboration and Business Improvement by the means of our Crowdsourcing tools, applications and services.
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Internet penetration and usage duration is increasing each day all around the world. Execute your marketing and sales activities online for better ROI, with cost-effective solutions we offer.
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Discover and analyze the needs of your customers and observe the trends in your target markets to develop demanded products and services. Online Market Research tools in COMSEPT enhances your market research processes to provide actionable insights.
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“You can’t manage it if you can’t measure it”. Every tool and application in COMSEPT can be measured, scored, ranked and sorted, so that you can effectively manage your community, content and platform.
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Listen, join and/or edit famous social media platforms (Facebook, Twitter, Friendfeed...) to follow your brand / company image and marketing campaigns while running your online PR activities in real time.
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Collect, analyze and aggregate the feedback of your customers or employees to share or develop ideas, problems, appraisals, questions...etc
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COMSEPT is a platform which collects and synchornizes various social media management services, applications and tools to improve the performance of your companies marketing activities as well as strategically enhance your marketing processes.
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There are many tools ranging from simple ones to very sophisticated and academically-developed ones with a user-friendly interface to provide a well-performing social-CRM Management Platform.
